Return & Exchange

KuduParts strives to provide top-quality aftermarket parts and exceptional customer service. We understand that sometimes a part may not fit your needs or a warranty claim may be necessary. Please review our policy below to understand the process for returns, exchanges, and warranty claims.

1. Warranty Claims
If you believe a part is defective, contact our Technical Support through our website or at support@kuduparts.com with your order number, a description of the problem, and clear photos or videos.
New replacement parts are covered by a six-month limited warranty from the date you receive them. Our technical team will assess whether the issue is covered. For an approved warranty claim, we will provide return instructions and prioritize repair or replacement. If neither repair nor replacement can resolve the issue, we will issue a refund of the original purchase price. Please see our Warranty Policy for coverage, exclusions, and the warranty period for replacement parts.
Unconditional refunds apply only to an incorrect item shipped by KuduParts or a damaged item. Other warranty issues follow the repair-or-replacement-first process above.

2. Standard Return (Non-Warranty)
For returns not related to defects (e.g., ordered the wrong part, no longer needed), the following terms will apply:
Eligibility Requirements:
• Time Frame: You must contact us within 90 days of the delivery date to initiate a return.
• Condition: Parts must be in their original, unopened packaging and in new, unused condition.
• Restrictions: Genuine parts are non-returnable; Parts that have been installed, modified, or show signs of use are also not eligible for return.

3. Return Process:
3.1. Submit a Request from website or contact us via email at support@kuduparts.com, Please provide your Order Number and the reason for the return.
3.2. Return Authorization: Once your return request is approved, we will send you the return address and detail instructions via email or WhatsApp. Please strictly follow the return instructions to avoid the return being rejected.
3.3. Ship the Item: Securely package the item and ship the package to the address provided by our customer service.

4. Shipping Costs & Restocking Fees
• Customer Responsibility: If the return is due to an ordering error (e.g., "bought wrong parts" or "no longer needed"), the customer is responsible for the return shipping costs. A restocking fee may apply to cover handling and inspection.
• KuduParts Responsibility: If the return is due to our error (e.g., "wrong item shipped") or a verified quality issue, KuduParts will cover all shipping costs.
• Free Shipping Orders: If the original order qualified for free shipping, the refund will include the full purchase price. If the return is due to a customer error, the original outbound shipping cost (if any) may be deducted from the refund.

5. Refunds & Exchanges
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved Refunds: A credit will automatically be applied to your original method of payment.
◦ PayPal: Refunds are typically processed within 1 business day.
◦ Credit/Debit Cards: We will process the refund immediately and send you notification. However, please allow 5–10 business days for the funds to appear in your account, depending on your bank's processing times.
• Exchanges: If you requested an exchange, the replacement part will be shipped once the return is received and verified.

6. Damaged, Missing, or Incorrect Items
Please inspect your package immediately upon delivery. If your item is damaged or parts are missing, contact support@kuduparts.com within 48 hours of delivery and provide clear photos or videos of the packaging and the item. If we shipped an incorrect item, contact us immediately with your order number and evidence.
Unconditional refunds apply only to an incorrect item shipped by KuduParts or a damaged item. Contact us to confirm the issue and receive any required return instructions. KuduParts will cover the related shipping costs. Missing items and other issues will be assessed separately, and warranty faults follow the Warranty Policy.

7. Return Address (USA)
Please always contact us first for authorization before returning any item to the address below. Unauthorized returns will be refused and returned to the sender at their own expense.

Name: KUDU Return (Order Number)
Address: 910 10th Street, Plano, TX, 75074, United States
Tel: 469-799-4975

If you have any questions about this policy or need assistance with returns, please feel free to contact us:
• E-mail: support@kuduparts.com
• WhatsApp: +(852) 9673-0507