Shipping Location
CN Warehouse: Located in Hong Kong and Shenzhen, China, to ensure rapid response to order requirements in Asia, Europe and other regions.
US Warehouse: A storage center established in the United States, dedicated to the North American market and fast delivery needs.
Order Processing
- Order Confirmation: After the customer places an order and pays successfully on KuduParts, we will send an order confirmation email, marking the official effectiveness of the order.
- Inventory Check: After receiving the order, our warehouse team will check the inventory to ensure the order is available. In case of out of stock, we will notify the customer by email or WhatsApp at once, and provide Waiting for Arrival or Immediate Refund services according to customer's wishes.
- Order Allocation: According to the inventory situation and the logistics method selected by the customer, the order will be assigned to the nearest warehouse for packaging and shipment.
Shipping & Delivery
Shipping Time: Normally, all orders will be packaged and shipped within 1-3 working days after confirmation.
Shipping Methods & ETA:
- Standard Shipping (Air Post): Estimated time of arrival is 10-15 days.
- Express Shipping (FedEx, DHL, UPS, USPS): Estimated time of arrival is 3-7 days.
Shipping Cost:
| Order Value | Standard Shipping | Express Shipping |
|---|---|---|
| US$0~50 | US$5 | / |
| US$50~99 | US$8 | / |
| Over US$99 | Free | Free |
Order Tracking
Shipping Notice: After shipment, we will send the logistics tracking number to the customer via email. Customers can use the tracking number to check the latest status of the package on the official website of the corresponding logistics company.
- UPS: www.ups.com
- FedEx: www.fedex.com
- DHL: www.dhl.com
- Others: www.17track.net
Abnormal Situation Handling: In the event of package delay, loss or damage, customers should contact customer service in time. We will assist customers in communicating with the logistics company and provide necessary help and support, including re-shipment, refund or claim, etc.
Taxes
Depending on the customs regulations of the destination country, some products may be subject to import taxes. These fees are the responsibility of the recipient, and KuduParts does not bear the relevant taxes.
Policy Update
The above shipping policy is intended to ensure that customers' shopping experience at KuduParts is smooth, transparent and efficient. We are committed to providing high-quality aftermakert parts and excellent customer services.
KuduParts reserves the right to revise this shipping policy based on market changes, legal and regulatory adjustments and operational needs. Any policy changes will be notified to customers through website announcements or email notifications.