You may request an eligible return within 90 days after receiving your item.

For a standard return, items must be new and unused in their original, unopened packaging. Genuine parts and items that have been installed, modified, or show signs of use are not eligible for standard returns. Please keep your receipt or proof of purchase.

Return Requests

Contact support@kuduparts.com with your order number and reason for return. If approved, we will provide the return address and instructions. Do not send an item back without authorization. Items returned without first requesting a return will not be accepted.

Return Shipping

If you ordered the wrong part, you are responsible for the return shipping costs. Customer-initiated returns, including items no longer needed, follow the shipping-cost and fee terms in our Return & Exchange Policy. For an incorrect item shipped by KuduParts, a damaged item, or a verified quality issue, KuduParts covers the related shipping costs.

Incorrect or Damaged Items

Unconditional refunds apply only to an incorrect item shipped by KuduParts or a damaged item. Inspect your order on arrival and contact us promptly with your order number and clear photos or videos. For damage or missing items, contact us within 48 hours of delivery. Follow the instructions provided by our support team before returning an item.

Warranty Claims

New replacement parts have a six-month limited warranty from the date you receive them. For covered faults, we prioritize repair or replacement. If neither can resolve the issue, we will refund the original purchase price. See our Warranty Policy for full coverage and exclusions.

Exchanges

To obtain a different item, contact us to arrange an eligible return. Once the return is accepted, you may make a separate purchase for the new item. See our Return & Exchange Policy for exchange arrangements.

Refunds

We will notify you after receiving and inspecting an authorized return. Approved refunds are issued to the original payment method. PayPal refunds are typically processed within one business day. Card refunds may take 5–10 business days to appear after processing, depending on your bank. These estimates do not include return transit or inspection.