Return & Exchange

 

KuduParts strives to provide top-quality aftermarket parts and exceptional customer service. We understand that sometimes a part may not fit your needs or a warranty claim may be necessary. Please review our policy below to understand the process for returns, exchanges, and warranty claims.

1. Warranty Claims
If you believe the parts you purchased is defective, please follow this procedure.
• Process: Contact our Technical Support by submitting a support request through our website.
• Assessment: Our Technical team will review your issue to determine if the parts is covered under warranty. If approved, we will provide you with return instructions and issue a refund upon receiving the returned item. Alternatively, we can exchange and resend a new one with your consent.

2. Standard Return (Non-Warranty)
For returns not related to defects (e.g., ordered the wrong part, no longer needed), the following terms will apply:
Eligibility Requirements:
• Time Frame: You must contact us within 90 days of the delivery date to initiate a return.
• Condition: Parts must be in their original, unopened packaging and in new, unused condition.
• Restrictions: Genuine parts are non-returnable; Parts that have been installed, modified, or show signs of use are also not eligible for return.

3. Return Process:
3.1. Submit a Request from website or contact us via email at support@kuduparts.com, Please provide your Order Number and the reason for the return.
3.2. Return Authorization: Once your return request is approved, we will send you the return address and detail instructions via email or WhatsApp. Please strictly follow the return instructions to avoid the return being rejected.
3.3. Ship the Item: Securely package the item and ship the package to the address provided by our customer service.

4. Shipping Costs & Restocking Fees
• Customer Responsibility: If the return is due to an ordering error (e.g., "bought wrong parts" or "no longer needed"), the customer is responsible for the return shipping costs. A restocking fee may apply to cover handling and inspection.
• KuduParts Responsibility: If the return is due to our error (e.g., "wrong item shipped") or a verified quality issue, KuduParts will cover all shipping costs.
• Free Shipping Orders: If the original order qualified for free shipping, the refund will include the full purchase price. If the return is due to a customer error, the original outbound shipping cost (if any) may be deducted from the refund.

5. Refunds & Exchanges
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved Refunds: A credit will automatically be applied to your original method of payment.
◦ PayPal: Refunds are typically processed within 1 business day.
◦ Credit/Debit Cards: We will process the refund immediately and send you notification. However, please allow 5–10 business days for the funds to appear in your account, depending on your bank's processing times.
• Exchanges: If you requested an exchange, the replacement part will be shipped once the return is received and verified.

6. Damaged or Missing Items
Please inspect your package immediately upon delivery. If your item arrived damaged or parts are missing:
• Contact us within 48 hours of delivery.
• Provide clear photos or video of the damaged packaging and the part itself.
• We will work with the shipping carrier to resolve the issue and send you a replacement or make a refund for you.

7. Return Address (USA)
Please always contact us first for authorization before returning any item to the address below. Unauthorized returns will be refused and returned to the sender at their own expense.

Name: KUDU Return (Order Number)
Address: 910 10th Street, Plano, TX, 75074, United States
Tel: 469-799-4975

If you have any questions about this policy or need assistance with returns, please feel free to contact us:
• E-mail: support@kuduparts.com
• WhatsApp: +(852) 9673-0507