Below FAQ are some common concerns of our clients before purchasing.
If you have other questions, please just send it to support@kuduparts.com.
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- Questions
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 12 hours!
Questions
Yes, you do. Follow the steps to create your user account, it's very simple. :-)
1/ Click "Create An Account" on the top-right of the home page.
2/ Fill in the required fields of your information and click "CREATE AN ACCOUNT" below, Then you will receive a E-mail from us.
3/ Check your email and click "Active your account" in the email we send to you.
4/ Congratulations! Your buyer account is available. Now you can safely purchase whatever you need.
We will ship the order within 3 business days, and use commercial express like DHL,FedEx,UPS,EMS to deliver. You will receive the parts within 3-7 business days after the delivery.
To save your time and reach our support quickly, we provide multi ways to contact our support team:
1/ You can chat with us LIVE by click the online chat button on our home page. Live chat help time is: 9:00 am to 6:00 pm (GMT +8) (Mon-Sat)
2/ Click "ASK AN EXPERT" at the homepage bottom or certain products page and send your questions to us, we will reply to you within 12h.
3/ Send a E-mail to "support@kuduparts.com",we will also reply to you within 12h.
We will fullfill the tracking No. with the carrier name after the order is shipped, you can track your order on the official website of the shipping carrier.
Sorry for the inconvenience. Many products we don't update to our stores in time. So if you can't find the right parts, Please contact us! We will do our best to help you.
Yes, of course! Please contact us via email and send us photos of your old parts. Please include details and features in the photos of the old parts so that we could help you find a suitable replace parts as far as possible.
Product quality is the life of our business, all the replacement parts in 'KuduParts' are OEM quality, Please feel free to buy and use. But nothing is perfect, In case something goes wrong, we are offering 100% money back guarantee, Please go to our After-sale Service Policy for details.
Yes, we do. After you receive the product, we provide a 30-day guarantee for our parts, please rest assured to use!
We accept regular payment methods: Paypal, Visa, Master Card, AMEX, etc. We also accept offline Wire Transfer, Western Union. If you would like to pay by other means, Please contact us for confirmation! Thank you!
Sure, we'd be happy to! If you want to become our distributor, please contact us by email, please explain your specific information in the email, so that we could reach cooperation with you as soon as possible!
Because we provide a wide variety of parts, some products haven't had time to update the pictures, but the parts are already in our warehouse. As long as the model on the title of the product is consistent with what you need, you can rest assured to buy, we will confirm with you after you place an order!
Thank you for your attention to us and recognition, the quality of our parts is guaranteed, the price is very reasonable! If you want to buy the parts at a lower price, please pay attention to our promotion activities. We will offer a reasonable discount for orders up to a certain amount!