Help Center
Welcome to the KuduParts Help Center. Find answers about parts and fitment, orders, shipping, payments, returns, warranty, and privacy.
Products & Fitment
We supply aftermarket replacement parts for heavy equipment, construction machinery, and diesel engines. Check each product page for its part number and application. Contact us if you need to confirm whether a specific product is a genuine OEM part or an aftermarket replacement.
Yes. Email clear photos of the old part, including its markings, structure, and key details. Where available, include the machine or engine model and nameplate information so we can help identify a suitable replacement.
Some parts may not yet be listed online. Contact support@kuduparts.com with the part number and relevant equipment information, and we will help check availability.
Some product photos have not yet been updated. Before ordering, contact us for product photos and help confirming the application of the part.
Orders
Check our current promotions or contact us for a quotation. Discounts may be available for qualifying orders; contact support for the conditions applicable to your purchase.
Yes. Email support@kuduparts.com with your business details and purchasing requirements so we can discuss available products, quotations, and cooperation terms.
You can cancel your order before it has shipped. Email support@kuduparts.com as soon as possible with your order number and cancellation request. Once shipped, the order cannot be cancelled; eligible items may be returned after delivery under our Return & Exchange Policy.
You can change your order before it has shipped. Contact support@kuduparts.com promptly with your order number and the changes you need. Once shipped, the order cannot be changed.
Shipping & Tracking
Standard order processing normally takes 3–5 business days. In-stock warehouse items are prioritized and normally ship within 24 hours. If a part is out of stock, we will email you an estimated restock date.
Estimated transit times are 3–5 business days for domestic USA delivery, 7–12 business days for international standard shipping, and 5–8 business days for international express shipping. These estimates start from the shipping date and exclude order processing. Customs clearance and remote-area delivery may take longer.
Add items to your cart and enter your shipping address to see the available delivery options and costs. Charges depend on the order, destination, and shipping method; faster options generally cost more.
We ship to most locations worldwide. Remote areas may require additional transit time or a carrier surcharge. If a surcharge applies, we will contact you for approval before shipping.
We will email you an estimated restock date. If your order includes both in-stock and out-of-stock items, we may ship available items first to reduce delays.
Our prices do not include customs duties, import taxes, or brokerage fees. Customers are responsible for these charges. Check with your local customs office before ordering; customs clearance may affect delivery time.
Once your order is handed to the carrier, we will email a shipping confirmation with the tracking number. Track it on our Order Tracking page or the carrier’s official website.
Contact support immediately and check the shipping address and tracking details. Our Shipping Policy states that customers are responsible for an incorrect address they provide and that KuduParts is not liable for a package lost or stolen after the carrier marks it delivered. Consider a signature-confirmation service for high-value orders.
Payments
The available payment methods are the options displayed on your checkout page. Select one of those options to complete your order. For help with a payment, contact support@kuduparts.com.
Contact support@kuduparts.com for assistance. Payment availability follows the options displayed at checkout; any other payment request must be confirmed with support for your specific order.
Returns, Exchanges & Refunds
Contact us within 90 days after receiving your item to request an eligible return. Standard returns must meet the condition and eligibility requirements in our Return & Exchange Policy.
Parts must be new and unused in their original, unopened packaging. Genuine parts and parts that have been installed, modified, or show signs of use are not eligible for standard returns. Defective or damaged items should be reported to support for assessment under the applicable after-sales policy.
Submit a request through our website or email support@kuduparts.com with your order number and reason for return. After approval, we will provide the return address and instructions. Do not return an item without authorization.
If you ordered the wrong part, you pay the return shipping costs. Customer-initiated returns, including items no longer needed, follow the shipping-cost and fee terms in our Return & Exchange Policy. KuduParts covers related shipping costs for an incorrect item we shipped, a damaged item, or a verified quality issue. Contact us first for return arrangements.
Approved refunds are issued to the original payment method after the authorized return is received and inspected. PayPal refunds are typically processed within one business day. Card refunds can take 5–10 business days to appear after processing, depending on your bank. Return transit and inspection time are additional.
Contact support to arrange an eligible exchange or return. A replacement is shipped after the return is received and verified. If you need a different item, you may also make a separate purchase after your return is accepted. Please confirm the arrangement with support before sending anything back.
Inspect the package on arrival. Report damage or missing parts within 48 hours of delivery with clear photos or videos of the packaging and item. Report an incorrect item promptly with your order number and evidence. Unconditional refunds apply only to an incorrect item shipped by KuduParts or a damaged item; contact us to confirm the issue and receive instructions. Other issues are assessed under the applicable return or warranty policy.
Warranty
New replacement parts have a six-month limited warranty starting from the date you receive them. If we provide a replacement under warranty, its six-month warranty starts when you receive that replacement.
The warranty covers defects in materials and workmanship under normal use and maintenance. Normal wear, misuse, neglect, incorrect installation or maintenance, operation outside specifications, and modification or tampering are excluded. Consumables are normally excluded unless the failure results from a manufacturing defect. Labor, rental equipment, downtime, production losses, and other consequential costs are not covered. See our Warranty Policy for details.
Email support@kuduparts.com with your order number, a detailed description of the fault, and clear photos or videos. Our technical team will assess coverage. For an approved claim, we provide a prepaid shipping label and return instructions. Include the original packaging and all accessories. OEM-sourced products may require manufacturer inspection and additional processing time.
For an approved warranty claim, we prioritize repair or replacement. If neither can resolve the issue, we will issue a refund of the original purchase price. Unconditional refunds apply only to an incorrect item shipped by KuduParts or a damaged item; other warranty faults follow this repair-or-replacement-first process.
Privacy & Contact
We collect the contact, billing, shipping, order, support, and relevant device or usage information needed to run our store and provide services. Payment information is processed by Shopify and the relevant payment providers. We do not sell your personal information. Necessary information may be shared with service providers to fulfill orders and provide support, or disclosed as required by law. See our Privacy Policy for details about analytics, marketing, Cookies, and your choices.
Email kuduparts@gmail.com for privacy requests. We handle requests according to applicable requirements and may need to verify your identity. Some records may need to be retained for order fulfillment or legal obligations. You can also manage Cookies in your browser and follow the privacy policy’s guidance on marketing preferences.
For orders, payments, shipping, returns, or warranty support, email support@kuduparts.com, contact WhatsApp +(852) 9673-0507, or use our Contact Us page. Include your order number or product information and a clear description of the question. For privacy or Terms of Service matters, email kuduparts@gmail.com.